Shipping policy

Built for real emergencies. Shipped with real speed.

🟡 PROCESSING TIME

Orders ship within 1–3 business days
(Excluding weekends + holidays).

🟡 SHIPPING TIMES

USA: 3–8 business days
Canada: 7–14 business days
International: 7–21 business days
Weather and customs may affect timing.

🟡 SHIPPING COSTS

Calculated at checkout based on destination + product weight.

🟡 TRACKING INCLUDED

Every order ships with a tracking number.
You’ll receive an email when your package is on the way.

⚠️ LOST OR STOLEN PACKAGES

If the carrier marks your order as delivered but you didn’t receive it:

  • Check nearby units, neighbors, shared mailrooms

  • Confirm the correct address was entered

Aniasis is not responsible for packages after delivery, but we will help you open a carrier investigation.

⚠️ WRONG ADDRESS DISCLAIMER

If an incorrect address was entered:

  • Contact us immediately before shipment

  • Once shipped, we cannot reroute packages

  • If returned to sender, reshipping costs are the customer’s responsibility

🟡 DAMAGED ORDERS

If your gear arrives damaged, email us within 72 hours with photos.
We’ll replace it or resolve the issue quickly.